Question 1

What's included in your managed IT service?

Accepted Answer

24/7 helpdesk, proactive monitoring, patching, endpoint protection, backup, security baseline, and a senior engineer accountable for your account.

Question 2

How is pricing structured?

Accepted Answer

Per-user with an asset adjustment for servers and key infrastructure. All-inclusive - no surprise hourly bills for routine work.

Question 3

Will you work with our existing IT person?

Accepted Answer

Yes. Our co-managed model is built to augment internal IT, not replace it.

Question 4

Do you support remote and hybrid workforces?

Accepted Answer

Yes. We manage identity, devices, and security across every major OS and location.

Question 5

What's your average response time?

Accepted Answer

Under 15 minutes for critical issues; under 12 minutes across all tickets.

Question 6

Do you have your own SOC?

Accepted Answer

Yes. US-based 24/7 SOC operated by senior Cyber Solutions analysts.

Question 7

Can you help us pass a cyber insurance application?

Accepted Answer

Yes - MFA, EDR, backups, training, and IR plan are areas we get clients to 'yes' on the questionnaire.

Question 8

Do you do penetration testing?

Accepted Answer

Yes - external, internal, web app, API, and cloud engagements by senior offensive security engineers.

Question 9

What's the difference between EDR and antivirus?

Accepted Answer

EDR detects behavior and contains threats automatically; legacy AV only matches signatures and is no longer sufficient.

Question 10

Will you train our employees?

Accepted Answer

Yes - continuous micro-learning and realistic phishing simulations with role-based reporting.

Question 11

Which frameworks do you support?

Accepted Answer

HIPAA, PCI DSS, CMMC, NIST CSF 2.0 and 800-171, SOC 2, ISO 27001, GDPR, SOX, and the FTC Safeguards Rule.

Question 12

Are you an auditor?

Accepted Answer

No. We get you ready and support the audit. Independence is important - we don't audit our own work.

Question 13

How long does it take to get audit-ready?

Accepted Answer

Most clients reach audit readiness in 3–6 months depending on starting posture and framework.

Question 14

Do you write policies?

Accepted Answer

Yes. Policies, procedures, and evidence templates are part of the engagement.

Question 15

We're under attack right now - who do we call?

Accepted Answer

Call 864-224-0008. A senior responder will be on the phone within minutes.

Question 16

Do you handle ransomware negotiation?

Accepted Answer

We coordinate with specialized negotiators, legal counsel, and insurance - we do not encourage paying, but we run the playbook when you must.

Question 17

Will you preserve evidence for law enforcement?

Accepted Answer

Yes. Evidence preservation is standard in every engagement.

Question 18

Do we need an IR retainer?

Accepted Answer

Not required, but retained clients get prioritized response and a pre-tested plan.

Question 19

Will you migrate us to the cloud?

Accepted Answer

Yes - Azure. Zero data loss, minimal downtime.

Question 20

Can you reduce our cloud bill?

Accepted Answer

Almost always. Most clients see 20–40% reduction in cloud spend in the first 90 days.

Question 21

Do you support Microsoft 365 Copilot?

Accepted Answer

Yes - readiness assessment, oversharing cleanup, pilot, and adoption.

Question 22

Where are you located?

Accepted Answer

Headquartered in South Carolina. We serve clients across the Carolinas and the continental US.

Question 23

How fast can we get started?

Accepted Answer

Most clients are onboarded in between 4-12 weeks depending on the size and complexity of the company.

Question 24

Is there a long-term contract?

Accepted Answer

Standard agreements are 36 months with a 90-day out for cause. Project work is fixed-fee.

Question 25

Who owns our data?

Accepted Answer

You do. Always. Full ownership, full portability, full documentation at offboarding.

Questions, answered straight

Managed IT & Support FAQs

Cybersecurity FAQs

Compliance FAQs

Incident Response FAQs

Cloud & Microsoft 365 FAQs

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