Managed Security Service Provider (MSSP)

What a managed security service provider actually delivers

An MSP runs your IT. An MDR provider watches your endpoints. An MSSP runs your security program - SOC, SIEM, EDR/MDR, identity, email, cloud, vulnerability management, threat intel, and incident response - under one accountable team. The output isn't a dashboard; it's a measurable reduction in dwell time, time-to-contain, and cyber-insurance loss ratio.

Our MSSP service is designed for mid-market organizations (200–5,000 users) that need enterprise-grade security operations without standing up a $5M internal SOC. Coverage is 24/7/365, all US-based, with tiered staffing and defined response SLAs.

• 24/7 US-based SOC (Tier 1 // Tier 2 // Tier 3)
• Managed SIEM + EDR + identity + email + cloud
• Defined SLAs on detect, acknowledge, contain
• MITRE ATT&CK-mapped coverage reporting
• Incident response retainer included

Board-ready reporting, monthly

Every client gets a monthly executive report (alert volume, MTTA, MTTC, top risks, top users, framework coverage), a quarterly business review with your leadership team, and a written annual program review for the board. Compliance evidence is collected continuously, not assembled the week before an audit.

Retainer-grade IR built into every MSSP engagement

When prevention and detection aren't enough, our incident response team takes over: containment, eradication, recovery, and a written report your insurer and legal team can use. Hours are pre-allocated; engagement is immediate.

How different industries put this service to work

Every regulated and growth-stage business we support has a slightly different reason for engaging this service. The common thread is that the risk, downtime, or compliance cost of doing nothing is now bigger than the cost of a specialized partner.

• Healthcare and behavioral health groups protecting PHI under HIPAA and the HHS cybersecurity performance goals
• Financial services, RIAs, and CPAs meeting FTC Safeguards, SEC, and state privacy requirements
• Manufacturers and defense suppliers preparing for CMMC 2.0 Level 1 and Level 2 assessments
• Law firms and professional services protecting client confidentiality and privileged data
• K-12, higher education, and public sector agencies defending student and constituent data
• Construction, real estate, and multi-site retail keeping distributed teams online and secure

What good looks like when you evaluate providers

Not every provider that lists this service on their website actually delivers it well. Use the checklist below when you shortlist partners so you can compare apples to apples and avoid the two most common traps: a low sticker price that hides scope gaps, and a polished sales cycle backed by an offshore delivery team you never meet.

If a prospective provider cannot answer these questions plainly and in writing, treat that as a signal. The right partner will welcome the scrutiny.

• Written SLAs with response and resolution targets, not just uptime
• Named senior engineers assigned to your account, not a shared queue
• US-based delivery with clear escalation paths and named leadership
• Transparent monthly reporting with metrics leadership actually cares about
• Security-first defaults: MFA, least privilege, and monitored change control
• Alignment to your compliance framework, not a generic template
• A real onboarding plan with milestones, not just a handoff email