Emergency IT Service - Under Attack or System Down?

When to call right now

Anything that is actively damaging the business: ransomware encryption, files renamed or held hostage, wire fraud or invoice fraud in progress, executive email compromise, a critical server or line-of-business application down with no ETA, mass account lockouts, or any credible indication of an attacker in your environment.

Do not email. Do not file a ticket. Call 864-224-0008.

• Ransomware or suspected encryption
• Business Email Compromise (BEC) or wire fraud
• Microsoft 365 or domain admin takeover
• Critical outage with no IT support available
• Suspected insider threat

We respond for organizations that are not on retainer

Most incidents we handle each year are first-time engagements. We mobilize on emergency terms, work directly with your cyber insurance carrier when applicable, and document the event from minute one for downstream claims and legal review.

Hardening so it does not happen again

Once you are stable, we hand off a written report and a prioritized hardening roadmap - the controls that would have prevented or detected the incident, mapped to NIST CSF and your insurance application. You can run it yourself or hand it back to us as a managed engagement.

How different industries put this service to work

Every regulated and growth-stage business we support has a slightly different reason for engaging this service. The common thread is that the risk, downtime, or compliance cost of doing nothing is now bigger than the cost of a specialized partner.

• Healthcare and behavioral health groups protecting PHI under HIPAA and the HHS cybersecurity performance goals
• Financial services, RIAs, and CPAs meeting FTC Safeguards, SEC, and state privacy requirements
• Manufacturers and defense suppliers preparing for CMMC 2.0 Level 1 and Level 2 assessments
• Law firms and professional services protecting client confidentiality and privileged data
• K-12, higher education, and public sector agencies defending student and constituent data
• Construction, real estate, and multi-site retail keeping distributed teams online and secure

What good looks like when you evaluate providers

Not every provider that lists this service on their website actually delivers it well. Use the checklist below when you shortlist partners so you can compare apples to apples and avoid the two most common traps: a low sticker price that hides scope gaps, and a polished sales cycle backed by an offshore delivery team you never meet.

If a prospective provider cannot answer these questions plainly and in writing, treat that as a signal. The right partner will welcome the scrutiny.

• Written SLAs with response and resolution targets, not just uptime
• Named senior engineers assigned to your account, not a shared queue
• US-based delivery with clear escalation paths and named leadership
• Transparent monthly reporting with metrics leadership actually cares about
• Security-first defaults: MFA, least privilege, and monitored change control
• Alignment to your compliance framework, not a generic template
• A real onboarding plan with milestones, not just a handoff email