Managed SOC & SIEM Services

What a real 24/7 Security Operations Center looks like

A managed SOC is a team, not a tool. Ours is staffed 24/7/365 by US-based analysts working tiered shifts - Tier 1 triage, Tier 2 investigation, Tier 3 threat hunting and IR - backed by a detection engineering team that builds and tunes the content your SIEM runs on. Median time-to-acknowledge a Sev-1 alert is under 5 minutes. Median time-to-contain a confirmed incident is under 15.

Every client gets pre-approved response playbooks: isolate the host on EDR, disable the user in Microsoft Entra ID, revoke active OAuth tokens, force MFA re-enrollment, block the IP at the firewall. We act first and call you with what we did - not the other way around.

• 24/7/365 US-based analyst coverage
• Tier 1 // Tier 2 // Tier 3 staffing model
• Median time-to-acknowledge: <5 minutes
• Median time-to-contain: <15 minutes
• Pre-approved containment playbooks

SIEM platforms deployed and tuned to your environment

We deploy and operate the SIEM platform that fits your environment and budget - with Microsoft Sentinel as the default for clients heavy on Microsoft 365 and Azure. We get full XDR and telemetry at native rates, with KQL detection content tuned monthly. We also operate other enterprise SIEM platforms for clients with existing investments or specialized needs.

Cross-source correlation is where SIEM earns its keep. A failed login from Russia plus a successful login from Charlotte plus a new inbox rule plus an OAuth grant equals a confirmed account takeover - none of those alerts on their own would have triggered a response.

MITRE ATT&CK coverage, not just out-of-the-box rules

Our detection engineering team maintains a content library mapped to MITRE ATT&CK - Initial Access, Execution, Persistence, Privilege Escalation, Defense Evasion, Credential Access, Discovery, Lateral Movement, Collection, Exfiltration, Impact. Coverage is reported monthly so you can see exactly which techniques you can detect, which are partially covered, and where the gaps are.

Identity threat detection (ITDR) is built in - risky sign-ins, impossible travel, OAuth abuse, golden-SAML, and AD attacks (Kerberoasting, DCSync, AS-REP roasting) are first-class detections, not afterthoughts.

How different industries put this service to work

Every regulated and growth-stage business we support has a slightly different reason for engaging this service. The common thread is that the risk, downtime, or compliance cost of doing nothing is now bigger than the cost of a specialized partner.

• Healthcare and behavioral health groups protecting PHI under HIPAA and the HHS cybersecurity performance goals
• Financial services, RIAs, and CPAs meeting FTC Safeguards, SEC, and state privacy requirements
• Manufacturers and defense suppliers preparing for CMMC 2.0 Level 1 and Level 2 assessments
• Law firms and professional services protecting client confidentiality and privileged data
• K-12, higher education, and public sector agencies defending student and constituent data
• Construction, real estate, and multi-site retail keeping distributed teams online and secure

What good looks like when you evaluate providers

Not every provider that lists this service on their website actually delivers it well. Use the checklist below when you shortlist partners so you can compare apples to apples and avoid the two most common traps: a low sticker price that hides scope gaps, and a polished sales cycle backed by an offshore delivery team you never meet.

If a prospective provider cannot answer these questions plainly and in writing, treat that as a signal. The right partner will welcome the scrutiny.

• Written SLAs with response and resolution targets, not just uptime
• Named senior engineers assigned to your account, not a shared queue
• US-based delivery with clear escalation paths and named leadership
• Transparent monthly reporting with metrics leadership actually cares about
• Security-first defaults: MFA, least privilege, and monitored change control
• Alignment to your compliance framework, not a generic template
• A real onboarding plan with milestones, not just a handoff email